Refund policy

 

At LOIRE , we strive to offer high-quality skincare, hair, and intimate care products to our customers. Due to the nature of our products, we currently have a no-return, no-refund policy. Please review the following details carefully before making a purchase.

 

1. No Returns or Refunds

 

We do not accept returns or offer refunds for any products purchased from LOIRE. All sales are final. We encourage you to carefully review your order before confirming your purchase.

 

2. Damaged or Defective Items

 

If you receive a damaged or defective product, please contact us within 3 days of delivery . We will investigate the issue and offer a replacement product or an alternative solution, depending on the situation.

To assist us in processing your request, please provide:

• A description of the issue.

• A video of unboxing the product.

• Photographic evidence of the damage or defect.

If the product is confirmed to be defective, we will replace it at no additional charge or provide you with a store credit.

 

3. Incorrect Items

 

If you received the wrong product in your order, please contact us immediately at info@loirepharma.com . We will resolve the issue by sending you the correct item at no additional cost.

 

4. Exchanges

 

We do not offer exchanges. If you wish to try a different product, we recommend placing a new order on our website.

 

5. Order Cancellations

 

Once an order is placed and processed, it cannot be cancelled. Please ensure all details are correct before submitting your order.